FAQ
Knowledgebase
Answers to common questions
Deposit Information
If the account has been closed for less than 6 months, Zenfinex will reactivate an account for you. If the account has been closed for more than 6 months, then you can quickly resubmit the online application to start trading again.
Log into myZen to change your card details.
Yes, as long as the names match the name of the account holder. Withdrawals have to be made back to the same credit or debit card used to originally deposit.
It is not possible to use prepaid debit or Maestro cards for a deposit.
There may have been a small bank wire fee charged on the incoming wire. This fee is typically $25.
Credit and debit card is the quickest way to make a deposit through the online client portal . If you are depositing more than $10,000 the best way is wire transfer.
The minimum deposit to open a Mini Account is £50:$50:€50
The minimum deposit to open a Standard Account is £5000:$5000:€5000
The minimum deposit to open a Pro Account is £25000:$25000:€25000
Every trader has different financial condition and goals. You should consult with your financial consultant to determine your financial situation. At Zenfinex we consider that $10,000 should be a good starting point to start trading live as a professional trader, we also recommend trading with effective leverage of 10 to 1 or even lower. We have seen that great traders have risk management rules in place and follow their trading plan. We do not know where the market is going to move causing your strategy to take on losses. However having the right mindset, right broker and trading plan in place is a good way to success.
- Top Frequently Asked Questions
- General FAQs
- New to Forex
- Basic Document Questions
- Account Clarification
- Forex & CFD Pricing
- Deposit Information
- Withdrawal Information
- Deposit Status
- How to Deposit
- Withdrawal Status
- Account Status
- ID & Proof of Residence
- Corporate Account Information
- Rollover Information
