FAQ
Knowledgebase
Answers to common questions
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 66.67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Answers to common questions
ID and Proof of Residence
Both account holders will each need to submit a form of government issued Identification inclusive of the address listed on your application. If additional documents are required, you will be contacted via email.
We will need a document that indicates your name and the address indicated on your trading agreement. Common solutions are a bank statement or a signed copy of the lease agreement indicating the term of the lease.
The proof of residence must show your name and home address as indicated on the trading agreement. The document must be dated within the last six months.
Acceptable government issued photo IDs include, but are not limited to: passports, driver’s licences, and national ID cards. Other types of government issued photo ID may be acceptable after review on a case by case basis.
Unless otherwise specified, if your government issued ID has your address as listed on the application it can be used for both ID and Proof of Residence. However we will need at least 2 types of identification.
Two types of documents:
You need a government issued photo ID must show your name as indicated on your account application. Also, it must show your date of birth and cannot be expired.
And also a proof of residence that must show your name and home address as indicated on the trading agreement. The document must be dated within the last six months.
Acceptable forms of proof of residence include but are not limited to: utility bills, bank or credit card statements, and current lease agreements. These documents must be received in their entirety as we cannot accept payment stubs or folded documents. Confidential information such as account number(s) may be removed at your discretion.
Zenfinex Limited is a company registered in England and Wales under registered number: 11077380 authorised and regulated by the Financial Conduct Authority under firm reference number 816055. Its registered office is 4th Floor, 4 Eastcheap, EC3M-1AE, London, United Kingdom. The website dedicated to UK clients under FCA regulation is www.zenfinex.co.uk.
Clients must be at least 18 years old to use the services of Zenfinex.
Risk Warning: Contracts for Difference (CFDs) are highly speculative and may not be suitable for all investors. The company offers trading on margin. The leverage created by trading on margin can work against you as well as for you, and losses can exceed your entire investment. Only invest with money you can afford to lose and ensure that you fully understand the risks involved. Seek independent advice if necessary and review our Risk Disclosure and Privacy Disclosure before opening an account. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 66.67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
You are strongly advised to obtain independent financial, legal and tax advice before proceeding with any currency or spot metals trade. Nothing in this site should be read or construed as constituting advice on the part of Zenfinex or any of its affiliates, directors, officers or employees.
Residence: The information on this site is not directed at residents of the United States, Canada, North Korea, Iran, Belgium, Japan or any particular country and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Further information on the FSCS can be obtained from the FSCS website, https://www.fscs.org.uk*
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