CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 67.39% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Stay Safe

Protect yourself online

Check our basic tips to help you protect yourself, beware of fraud scams which you should be aware of and see an outline of what you should expect from us as a Company.

Be scam aware

Be alert for online fraudsters who are offering victims the chance to “get rich fast” by trading in the financial markets.

How a typical scam works:

  • Individuals set up social media accounts and include screenshots of trading, cash and try to convince followers that they are established and successful traders of financial instruments
  • The fraudsters may purport to work for regulated firms
  • Victims will approach the fraudster, or vice-versa, to enquire about trading through them
  • The fraudster will ask you to make payment into an account name which doesn’t match the company they purport to represent, providing false assurances that your money is safe
  • In a few days the fraudster will follow up to say that the value of the victim’s investments has doubled and ask for a further payment to “release” the funds back to the victim, or threaten that the entire balance including the original capital will otherwise be lost

If you have made a direct payment to someone who operates a social media account with the above characteristics and have suffered a financial loss, you may be a victim of online fraud.

You are advised to make a report to your local law enforcement.

When reporting, it’s helpful to have the following available:

  • Details of the bank account you made a transfer to, as well as the dates and sums involved
  • The social media account details you have communicated with
  • Any email address or telephone number you’ve had communication from in relation to the scam
  • Screenshots of conversations or social media profiles, as these are quickly shut down when the fraudsters move on



Please note, ZENFINEX employees will never:

  • Offer access to products and services to anyone through social media channels
  • Seek to arrange payments of any sort through social media channels
  • Share account updates or balances through personal texts or direct messages on social media

If you choose to trade in financial instruments you should use an FCA-authorized firm. If you use an unauthorized firm you will be more at risk of a scam and won’t have access to the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS), should things go wrong.

Be wary of adverts online and on social media promising high returns for trading in financial instruments. If you have already invested in a scam, fraudsters are likely to target you again or sell your details to other criminals. The follow-up scam may be completely separate or related to the previous fraud, such as an offer to get your money back or to buy back the investment after you pay a fee.

How to protect yourself from clone investment firms

It can be challenging to tell whether you are dealing with a well-known, regulated and trusted financial company or not, because scammers will make sophisticated efforts to appear legitimate.

  1. Reject unsolicited investment offers whether made online, on social media or over the phone. Be wary even if you initiated contact.
  2. Always check the FCA Register to make sure you’re dealing with an authorized firm and check the FCA Warning List of firms to avoid.
  3. Only use the telephone number and email address on the FCA Register, not the contact details the firm gives you and look out for subtle differences.
  4. Double check if the website you are accessing matches exactly with the one in the regulators register.
  5. Consider seeking impartial advice before investing.

Protecting your online identity

It’s extremely important that you remain vigilant to security threats when online, and report anything to us that you feel may be suspicious.

​See our 7 tips to stay safe:

  1. Think and check before clicking on links in emails and text messages.
  2. Be wary of suspicious emails – validate any unusual or unexpected payment instructions. Contact us to verify if it’s a legitimate email.
  3. Don’t ignore security warnings on your browser – this may mean the site is fake or being intercepted.
  4. Create safe passwords – see more below.
  5. Turn on two-factor authentication (2FA) – an additional security check to verify your identity.
  6. Use trusted mobile apps and lock your device when you’re not using it.
  7. Keep your software and operating system up-to-date to help prevent online attacks. Turn on automatic updates to keep your operating system and software, which often have security features, up-to-date.

Good passwords

Using passwords sensibly helps keep you safe and protects your online activity.

How to keep your passwords safe

  • Avoid password reuse – reusing a password multiple times makes it less secure, as one breach compromises all the accounts with the same password
  • Don’t share your passwords with anyone
  • Consider using a password manager – an app on your device that stores your passwords so that you can keep them long and unique and don’t have to remember them all.

Choose a good password

  • Use as many characters as you can – a longer password is harder to decipher
  • Avoid anything that can be easily guessed, such as sequences, or your address or birthday
  • Use alphanumeric characters for your password

Consider a passphrase: instead of creating a string of letters, numbers and symbols, use words that tell a story. It can be easier to remember, while also making it difficult to guess.

Product security

We endeavor to adopt the latest technology and practices to maintain the security of your data and your account. This includes the protection of your data and ensuring secure access to your accounts and the trading platform.

Security is built into our products and platform, and we subject them to regular penetration testing by independent security experts to ensure any new features or releases meet our high standards. Any identified security issues are reviewed and quickly resolved.

Protecting your data

We appreciate that when you open an account and share your data with us, you trust us to handle your information with care. We’re committed to protecting the privacy of all personal information that we obtain from you, and fully comply with the standards introduced by European data protection law, known as the General Data Protection Regulation (GDPR), which took effect from 24 May 2018.

We adopt industry and information security best practices to protect your personal information, ensuring that unauthorized persons do not access it. This includes encryption of data during transmission, strong authentication mechanisms, cyber security processes and secure access to machines and data. We also train our employees who handle personal information to respect the confidentiality of customer data and the privacy of individuals. In keeping with our commitment to being transparent about how we use your data and ensuring it’s safe, please view our privacy policy.

Organizational security

Security is a key priority for us – we have dedicated resources around the world to monitor for threats and respond to incidents.

Employee training and awareness

All our employees undertake rigorous trainings on an ongoing basis, including regular reviews of all our policy documents, with assessments to prove their understanding and awareness. 

Third-party risk assessments

All our third-party providers are assessed before we engage with them, and any critical suppliers are reviewed on a regular basis to ensure they meet our standards and regulatory requirements.

Clone websites to be aware of:
(These websites looks like ours but this is not Zenfinex) do not open the websites or share any information.