Life is unpredictable. Sometimes your personal situation can change because of things that are outside your control, and that can influence the way you feel or the way you trade.
Life events and situations can affect people in different ways, but our goal remains the same: to provide you with excellent service.
Please do not hesitate to get in touch with us if you have any issues or concerns. We respect your privacy and anything that you tell us will be strictly confidential as we explain in our Privacy Policy.
We encourage you to disclose your personal circumstances, as that will make it easier for us to help you. We can only help you if we are aware of something that might be affecting you. These are just a few examples of issues that may affect you and how you manage your account.
Life events
• You retire
• You suffer a loss
• A relationship has broken down
• You are a victim of domestic abuse
Your physical and mental health
• Physical disability
• Long-term illness
• You suffer from addiction e.g., gambling, alcohol
• A mental health condition
Your financial situation
• A change in circumstances e.g., you have lost your job or are between jobs
• You have incurred unforeseen expenses
• You have long-term debt issues
Our products are complex and high-risk. Prior to trading, and throughout your relationship with us, you should fully understand how they work. That’s why we have a range of free educational resources and different tools that will help you manage your account if needed. You could also open up a demo account to get an understanding of how everything works before committing yourself any further. Remember, don’t hesitate to reach out when there are any questions or concerns.
Contact us
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